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Pull An Elastic Band Too Far – It Snaps
Good communication at all levels will help ensure that everyone in the organisation can work with confidence – reducing the opportunities for stress to develop Rehabilitation back to work Where employees have been forced to take time away from work as a result of stress, their rehabilitation back to work needs to be carefully managed Employees also need to know how to raise concerns about work pressure (informally and formally) – for example by speaking to their supervisor or manager, through an existing grievance procedure, or under a dedicated stress policy Effective communication includes active listening skills - engaging with the person you’re listening to and responding appropriately

Are You Being Bullied?
This may also appear as ‘micro management’, where every dot and comma, bolt, nut and screw is checked so often that incompetence or inability is deliberately implied With 20 years as a top industry guru on stress management and wellbeing, Carole’s energy and dynamism extends to providing professional comment to media including television (BBC, ITV, Sky, NBC, CNN), print (Sunday Times, Daily Telegraph, trade and professional journals) and countless radio interviewscarolespiersgroup Carole was instrumental in establishing National Stress Awareness Day™

Make Flexible Working Patterns Work For You
com If you would like to book Carole as a keynote speaker or conference chair at your next conference - check out wwwcarolespiersgroupcom www A successful entrepreneur herself, Carole is the founder and MD of the Carole Spiers Group – a dynamic, niche consultancy, and the UK’s No

All You Need To Know About Work-Related Stress
• Where employees have been forced to take time away from work as a result of stress, their rehabilitation back to work needs to be carefully managedphp About The Author Carole Spiers MIHE MISMA Carole Spiers combines three roles of Broadcaster, Journalist and Corporate Manager in the challenging field of stress management and employee wellbeingcom For more information on CSG’S services, including in-house and public training, stress policy, stress audit, risk assessment, attendance management, rehabilitation support, post trauma support, mediation, impartial investigations, expert witness, nationwide employee counselling team, coaching and mentoring services, please contact us: Carole Spiers Group International Stress Management & Employee Wellbeing Consultancy Gordon House, 83-85 Gordon Ave, Stanmore, Middlesex HA7 3QR

Difference is ‘Value Added’
com www • Monitor and evaluate This could be expressed, for example, through the inclusion of statements related to diversity within an organisation’s corporate values; or the setting-up of special teams to set targets for diversity, drive the process forward, and monitor and feed back the results Over the past 20 years, she has built up her corporate stress consultancy Carole Spiers Group (CSG), with prestige clients such as Sainsbury’s, Rolls Royce and the Bank of England

Absent without leave - managing absence in the workplace
While this may work in the short term, when applied over longer periods it puts pressure on existing staff, as they struggle to do their own work in addition to that of an absent colleague • Are there any identifiable absence patterns? • Is absence influenced, for example, by age, gender, the number of years in the job or seasonal variations? • How many employees take their maximum paid sickness entitlement in a year? • Who takes the greater proportion of sick leave or other absence during the year –workers, staff or management? The reasons for the various types and frequency of absence should then be assessed, including the following: • Is a particular job too stressful or too boring? • Is the work dangerous or does it require too much physical effort? • Is the working environment unsuitable? • Is management weak or over-aggressive? • Is morale poor? • Is there a culture of taking days off at particular times? • Do working practices lack organisational support? • Is there a general lack of incentive and motivation? When all this information has been collated and analysed, it can then be used to devise policies and procedures in consultation with staff representatives that should, when properly implemented, substantially reduce the incidence of absence In the short-term they may feel able to cover an absence internally, whereas in the longer term it may be necessary to recruit temporary staff who will normally require induction training and may not necessarily fit in well with existing teams Temporary staff will also increase the salaries and wages bill, as well as involving the payment of costly agency fees

Things Do Not Change. We Do.
Now there are 9,000 It is the feeling of being out of control that can be frightening to most of us Carole acts as an Expert Witness on Stress Risk Assessment before the Courts, and is the author of Tolley’s ‘Managing Stress in the Workplace’ Consider running a pilot operation to smooth out the glitches and allow input from users

Fit For Work - Managing Attendance In The Workplace
With 20 years as a top industry guru on stress management and wellbeing, Carole’s energy and dynamism extends to providing professional comment to media including television (BBC, ITV, Sky, NBC, CNN), print (Sunday Times, Daily Telegraph, trade and professional journals) and countless radio interviews Once an employee has highlighted that they have had a stress-related illness, positive action must be taken to remove the stressors and/or give adequate training and support to the individual to enable them to cope with the demands of their job The normal work-related pressures should be removed, as far as is possible, for the initial return to work, and then gradually reapplied as the individual becomes fit enough to accommodate them as part of their normal everyday workcom www The importance of this process cannot be overstated


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